Shipping, Refunds, Returns, and Exchange Policies

Return Policy

We’ll accept return requests for apparel items that are unopened, unused, and with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We will not accept returns on sublimation, white toner, or screen print transfers, downloadable products, or custom apparel items. We will only accept returns on sublimation blanks if there is a defect with the item. Please know that we carefully inspect each item before it leaves our business.

If you wish to return your item, we must receive your request within 7 days of the date you received your apparel item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email solidteez@gmail.com within 7 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to solidteez@gmail.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item although we will do everything required to ensure your item is shipped.